Interested in others thoughts on this..
I joined three in January 2014 on a 12 month contract by ordering a mobile dongle for broadband at a monthly fee of about 20 euro.
I haven't used it since 2015 and I recall cancelling it. I don't have a record of this.
Since then a monthly fee has been taken by DD from a bank account (one I don't monitor so I didn't notice).
The amount at some point was also increased to 29 euro per month. I received no notification of this by post or otherwise.
I have received no monthly bills during this period and only became aware of it when a DD failed.
I have not downloaded or uploaded any data in years. It has not been used.
On speaking with them they say:
- I need to notify them of cancellation, they have no record of it.
- I have been on an eBill and could view my bills online. I have not account access for this and received no email notification or otherwise
- They say I would have received SMS notifications. As I don't have the dongle I could not receive this and not even sure I can on a dongle.
So.. as I see it I've been billed for a service Im not using, I've never received an bill or confirmation of payment, I never received notice of change of contract or had an option to cancel.
Thoughts?
I joined three in January 2014 on a 12 month contract by ordering a mobile dongle for broadband at a monthly fee of about 20 euro.
I haven't used it since 2015 and I recall cancelling it. I don't have a record of this.
Since then a monthly fee has been taken by DD from a bank account (one I don't monitor so I didn't notice).
The amount at some point was also increased to 29 euro per month. I received no notification of this by post or otherwise.
I have received no monthly bills during this period and only became aware of it when a DD failed.
I have not downloaded or uploaded any data in years. It has not been used.
On speaking with them they say:
- I need to notify them of cancellation, they have no record of it.
- I have been on an eBill and could view my bills online. I have not account access for this and received no email notification or otherwise
- They say I would have received SMS notifications. As I don't have the dongle I could not receive this and not even sure I can on a dongle.
So.. as I see it I've been billed for a service Im not using, I've never received an bill or confirmation of payment, I never received notice of change of contract or had an option to cancel.
Thoughts?