B
bkeen
Guest
I learned with horror today (by accident) that I have been paying an interest rate of over 17% on my MBNA Gold Card. The customer service lady in MBNA said she would reduce it to 14.9%. This evening I then find that the standard MBNA Gold Card rate is now 10.9%. I rang them again and had a bit of a rant. The gentleman told me I had a good case and I should call their loyalty department tomorrow.
I was aware that the Gold Card rate had been dropping over the last year or two and naively thought that I was getting the benefit of this. Apparently it doesn't work that way. I intend to insist on getting the 10.9% rate when I ring tomorrow. I assume the answer is no but have I any case for a refund of the substantial charges to date.
I was aware that the Gold Card rate had been dropping over the last year or two and naively thought that I was getting the benefit of this. Apparently it doesn't work that way. I intend to insist on getting the 10.9% rate when I ring tomorrow. I assume the answer is no but have I any case for a refund of the substantial charges to date.