Hurling Fan
Registered User
- Messages
- 244
He has now discovered that they never refunded the money.
If it was cancelled by the car hire company, it shouldn't matter what the conditions are in the mail. Those are about if you cancel. If they cancel, then they can't claim payment as well.
If they cancelled the booking surely they should have refunded the card? As mentioned earlier, apply for a chargeback on the card.Hi All
I've got more information from him and it looks like the booking wasn't confirmed. This is the email he received the car hire company.
Thank you for your reservation request for a rental on 01/02/2018 at 11:00 at the Milan Airport Linate branch. We will process your request as soon as possible and send you a binding confirmation within 48 hours.
He then emailed them twice for confirmation of the booking but they didn't reply to either email. when he arrived at the airport to collect the car, he was told the booking had been cancelled from the system and they didn't have that model car to give him.
So I presume he hasn't a leg to stand on - other than complain about poor customer service - and try to get his money back asap??
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