Hurling Fan
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Posting this for a friend. Last December he booked a car at Milan airport with a large car hire company. They deducted the amount due from his credit card. Then with no warning DELETED the online booking and failed to deliver the product - with no apology. He was left high and dry in Milan airport and had to use another Car rental company to relieve the situation.
He has now discovered that they never refunded the money. before he contacts them is there any consumer law governing this situation that gives the consumer some protection. Can someone just decide not to deliver the product booked? He wants to know his rights before he approaches them about the non refund issue.
He has now discovered that they never refunded the money. before he contacts them is there any consumer law governing this situation that gives the consumer some protection. Can someone just decide not to deliver the product booked? He wants to know his rights before he approaches them about the non refund issue.