Not a comment on Budget directly (unless they are/were the guys in the Square up near the cinema), but like many others I haven't spent much time in a travel agents in the last 10 years and it's primarily because they weren't able to do anything useful for me.
One time we took a fit of madness and said we would just book a package because we couldn't be bothered arranging flights, hotels, cars, etc . . . I went into that place in the Square and said "We want to go on a sun holiday 10 days from now, what kind of stuff do you have available ?" I was directed to the brochures on the wall and that was it. Thanks very much, missus, that's a few grand walking out the door with your brochure under his arm. The same brochure I could have got online.
Another time I was looking to organise a month long family trip to China (and so spend a fair bit of dosh) and went into one of the long haul specialists. All they could do was dig out their Asia brochure and show me pages 17-19 which contained the tours they handled. I could have done this on the web. I asked for prices and the only response was "When do you want to go ?" At this stage I had only a rough idea so I gave some sample dates . . . tip tip tip . . . tap tap tap . . . next thing I knew I had an itinerary going via Heathrow (which I *hate*), leaving at 0630 and sitting in Heathrow for something like 10 hours, and similar situation with the return flights. At this stage I just didn't have the energy to go through all the research I had done on the web already which showed that the timings via Amsterdam were much better, etc . . . the person behind the desk was just interested in giving out stuff, but made *no* effort to gather any of my preferences. Even if there was anyone working there who had been to China and could pass on some advice it might have helped, but in reality for all the difference it made I may as well have been on the phone to a call centre somewhere.
I know there are good travel agents who care a lot and put effort in, but there's not a lot of them around from what I can tell.
I agree 100% about the bog standard brochures out there. If there is to be any chance of survival these have to change. We're a family of 2 adults and 2 children and most of the brochures I look at have apartments for 2 people, with a 3rd sofa bed or something. Some of the apartments might be listed with capacity for 4, but you have to read through a lot of finicky detail to find which ones have the larger rooms and which ones don't. I don't think that a family of 4 is atypical, so why is it so hard to find packages for them in the brochures ? Previously, we have found hotels in brochures and after contacting them directly found that they do have bigger rooms . . . *and* they offer child discounts not shown in the brochures. Is it any wonder that people are booking stuff themselves ?
z