Brendan Grace Riverside Hotel Enniscorthy 1/2h into concert fire alarm caused abandon

Re: Brendan Grace Riverside Hotel Enniscorthy 1/2h into concert fire alarm caused aba

emaol said:
  1. Tickets are sold subject to the management's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
The above is taken from Ticketmaster's T&Cs from their website. Wonder if the hotel in question has such a term, and if the manager is aware of it?
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Just because it's on their Web site doesn't make it enforceable. They're still subject to the relevant legislation.
 
Re: Brendan Grace Riverside Hotel Enniscorthy 1/2h into concert fire alarm caused aba

emaol said:
  1. Tickets are sold subject to the management's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
The above is taken from Ticketmaster's T&Cs from their website. Wonder if the hotel in question has such a term, and if the manager is aware of it?
Click to expand...

It's all well and good for hotels to have these terms, but what about peoples Statutory Rights then, ie Sales of Goods and Services Act?
If an establishment was to employ these terms, wouldn't that affect my rights?
 
Re: Brendan Grace Riverside Hotel Enniscorthy 1/2h into concert fire alarm caused aba

ClubMan said:
That's surely for the original poster to decide?
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Exactly, your post questioned if it was worth going down the route of SCC when he'll only gain 51e. I pointed out that it's not about the money, but the principle:cool:
 
Re: Brendan Grace Riverside Hotel Enniscorthy 1/2h into concert fire alarm caused aba

RainyDay said:
I'm pretty sure I recall cases where gigs were cancelled, and Ticketmaster offered a choice of refund OR tickets for the replacement gig.
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The only example in recent years I can think of where a show went on, but people got a refund, was the streisand concert, and that was after an almighty fuss caused by a considerable number of patrons.

Artists, promoters & venues are extremely reluctant to refund unless they absolutely have to, and will use any excuse/clause, including the one mentioned above.

Putting pressure on the hotel is the only realistic way of getting money back, as they are the only ones who have to face the public.

Aside from the legal aspect, what about the performer, did the OP try to contact Brendan Grace and ask if he got full pay for half a performance, and if he feels that is ok? Hot Press Yearbook would have contact details for management.
 
Re: Brendan Grace Riverside Hotel Enniscorthy 1/2h into concert fire alarm caused aba

koconnor said:
It's all well and good for hotels to have these terms, but what about peoples Statutory Rights then, ie Sales of Goods and Services Act?
If an establishment was to employ these terms, wouldn't that affect my rights?
Click to expand...

Not saying it is right or wrong, but from my experience, if you want your money back, don't expect the hotel to do it willingly.
Turn up in reception at a particularly busy time for them and loudly demand a refund, politely but firmly, with the ticket stubs as proof of purchase.
The <€100 refund against the manager's time and the disturbance in the hotel means you should get what you want.
Polite persistence, and make sure that nobody else gets served until your issue is resolved.
 
Re: Brendan Grace Riverside Hotel Enniscorthy 1/2h into concert fire alarm caused aba

koconnor said:
It's all well and good for hotels to have these terms, but what about peoples Statutory Rights then, ie Sales of Goods and Services Act?
If an establishment was to employ these terms, wouldn't that affect my rights?
Click to expand...

Care to point out any provisions in the SOGASOS Act that might apply? How about the provsion that provides for implied terms in relation to the supply of services under the same act being negatived by an express term in the agreement entered into between the parties?

People refer to that Act around like it provides absolute protection. It doesn't.
 
Re: Brendan Grace Riverside Hotel Enniscorthy 1/2h into concert fire alarm caused aba

Update for you all:

After speaking with the Manager for most of the week, he has been given the authority to refund the money to me, in full.

I did mention the sale of goods act throughout our conversations and I guess he relayed this all back.

Thank you all for a great result.

Kevin
 
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