Bord Gais Refund

Ifyoudontask...

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Hi all,

When switching to BGE last year (12 months ago exactly)I was offered cashback as part of the deal. I went on level pay and and have paid all my bills monthly since .

I only applied the cashback as credit a credit a couple of weeks ago. It was credited to my account but when I applied for a refund of the credit they refused.

First they offered me less than 1/3 of what I was in credit . Now they are saying I have to work the credit off my level pay. It states on their website that credit can be refunded if your account is over €120 in credit.

If they’re refusing for the reasons I suspect then it’s disgusting behavior from such a big company. I’ve emailed asking for clarity but keep getting fobbed off with a generic enough email.

Has anyone had a similar experience?
 
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