Just got caught on this, had 8 transactions. Was charged a whopping 27e on one a/c and 18 on the other. Now, it's totally my own fault as had always done 3 bogey transactions per quarter before and just forgot to up it to 9 but still it wrankles. So I will phone my friendly (not) bank manager tomorrow and see if can get them to reverse it but if not perhaps it is time to move to UB. Is there a keypost on this?