Beware N26 paid plan cancellation - requires human interaction, and may not take

M

MugsGame

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Beware that N26 have a frustrating downgrade / cancellation process.

As far as I'm concerned, cancelling a paid plan should be as easy and low friction as signing up, but that's not the case.

You can signup or upgrade your plan yourself. But if you want to cancel, you need to go through the support chat tree, and force it to connect you to a human, who may take up to 60 minutes to read and respond (Yet if you don't respond within 5 minutes, they close the chat session.). Even if you give a clear unambiguous direction to downgrade/cancel in your initial request, their default script is to walk you through options and downsides of downgrading and force you to interact. This is very frustrating when support is not actually realtime.

Despite completing the support process to downgrade last week (with a separate acknowledgement message saying my request to downgrade had been processed), my paid annual membership auto-renewed today, leaving my account in a negative balance.

I'm sure support will eventually sort this out, but you could easily miss this auto-renewIng and being charged.
 
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Yes, I had same problem, and getting replacement card was an issue. Write to complaints email. They will takes months, but did refund the full amount and even €30 contribution for hassle.
 
A week has passed and support have still not corrected it, so I've raised a formal complaint. This should be such a straight forward thing to address.
 
The icing on the cake was this text just received from N26, probably in relation to the unauthorized overdraft their incompetence has put me into.

Complete with spammy looking Java class errors, it refers to an urgent message that is not actually visible anywhere in my N26 account, under messages or chat, in the desktop app or the mobile app.
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