M
Mr Holmes
Guest
Harry Whelehan SC, reviewed 31 random cases that the FSO adjudicated on in the calendar years 2013 and 2014. All 31 cases are examined individually in the report, 8 of these relate to mortgages.
To me, it seems the report is very positive on how the FSO investigates and adjudicates on complaints, some of Harry’s General Comments are;
The methodology in investigating complaints and assembling the evidence and in evaluating the submissions of the Complainant and the Respondent is sound, consistent and effective. I have examined the complaints procedure followed by the FSOB and consider it to be adequate and appropriate and in the cases which I have reviewed, those procedures have been followed.
The principles of natural justice appear to be to the forefront and applied in all cases reviewed.
The Findings were of a high standard* in all cases…………………………………………
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These cases were looked at from the view point of an ex attorney general, in other words with regards to contractual obligations of the agreement as oppose to the willow the wisp concept of fairness that cannot be pinned down contractually ( unless the contract term in question is unconscionable ). Having said this I have great respect for Mr Whelehan, a great legal mind.