Bank of Ireland deducting ATM withdrawals twice for lots of customers

[Easeler]

Withdrew 500 quid on Tuesday from Bank of Ireland atm and bank has taken out two 500 and are in no hurry to give it back i am with ulster bank , rang ulster and they said it could take 14 days to get my money back. All my DD come out of this acc and it's a bit of a pain

 

[RedOnion]

This is a BOI issue, so refund will be quicker than UB claiming it. Its affected thousands of people. I thought I saw an article earlier, but can't find it now.

Edit: link

https://www.irishmirror.ie/news/irish-news/thousands-irish-customers-charged-double-14069906.amp

 

[Easeler]

Thanks red onion

 

[lledlledlled]

I had similar issue from an AIB atm in Santry. Never got the €600 back despite numerous attempts.

 

[Peanuts20]

Sounds as if Bank of Ireland ran a transaction file twice in error. Bank of Ireland will have charged Ulster Bank €1000 for the 2 transactions in inter bank settlements. Whilst it is a BOI issue, BOI will not refund you directly as you are not a BOI customer. BOI need to refund UB who will then refund you. You need to make a formal request to UB for a refund.

 

[RedOnion]

You need to make a formal request to UB for a refund

No you won't. They're being automatically refunded.

 

[RedOnion]

@galwaypat
Bank of Ireland posted on twitter at 10:20 that refunds had been processed to all banks. As UB process the file you should see the money back in your account.
It'd be interesting to see how quickly it's back.

 

[Easeler]

Will keep ye posted I would expect it might go back in over night

 

[Easeler]

Sorted this evening

 

[Easeler]

They put in yesterday evening and taken it out again today don't know what they are at

 

[PaddyBloggit]

don't know what they are at

they probably don't either.

 

[johnl68]

I have also been affected (€600). A real inconvenience,.

Just got refunded a moment ago.

 

[Easeler]

Did they try turning it off and turning it back on again I wonder