Zurich Pensions seems to be getting a few upvotes across several threads recently.
The providers don't seem to give much attention to competing with each other regarding facilitating clients.
Execution only brokers seem to use Zurich which is another plus for them.
Getting additional product or process information directly from the providers in general is like trying to get blood from a stone.
I find the service levels from Zurich poor, but this doesn't stand out as most of their competitors are similar. I've yet to meet an insurance/assurance company that excelled when it came to service levels.
I would not deal with Zurich without having a broker on and at my side under any circumstances. And I would not engage a broker on any basis other than fees for work done.
A few thoughts on my experience with Zurich:
Hi Zurich, here's a lot of money for my ARF. Can I have the "User guide" please. No sorry there isn't one, if you have any questions ask your broker. (I'm talking about simple stuff, when do I get paid, how am I notified, who do I contact with questions, how do I change personal details, what are the deadlines for making changes, the kind of handholding stuff you'd expect in a welcome pack)
Hi Zurich. Can you send my payslip by e-mail please. No sorry, we print the payslips on paper, put them into paper envelopes and post them to you in the very best 19th century tradition. Seriously. In 2024. And they arrive usually in the second week of the month following the month that they relate to.
Hi Zurich here is my new address. Oh Hi Zurich here is my new address that I advised you about three weeks ago, can you send my payslip to my new address please. Hello Zurich, this is my third time informing you of my new address, could you update your records please. Dear Zurich, I'd like to make a formal complaint.......
Annual reports, with a vague date such as "January 2023" generally arrive in March.
Hi Zurich, I'd like to....... Oh sorry, our system doesn't.........
Hi Zurich, could you provide a detailed movement report of my funds over the last 12 months, showing opening balance, price changes, encashments, charges, fees, deductions, other transactions, closing balance ? A what ??
Hi Zurich, great that you have an online repository for all documents and correspondence relating to my policy. Do you envisage moving beyond depositing approx 20 % of relevant documents in this at any point ?
On the plus side, I've been paid every month and the online policy information system is generally available.
In summary, the range of funds is probably the deciding factor.