41.—(1) Subsections (2) and (3) apply to any statement likely to be taken as indicating that a right or the exercise of a right conferred by, or a liability arising by virtue of, section 39 is restricted or excluded otherwise than under section 40.
(2) It shall be an offence for a person in the course of a business to do any of the following things in relation to a statement to which subsection (1) refers:
( a ) to display on any part of any premises a notice that includes any such statement, or
( b ) to publish or cause to be published an advertisement which contains any such statement, or
( c ) to supply goods bearing, or goods in a container bearing, any such statement, or
( d ) otherwise to furnish or to cause to be furnished a document including any such statement.
(3) For the purposes of this section a statement to the effect that goods will not be exchanged, or that money will not be refunded, or that only credit notes will be given for goods returned, shall be treated as a statement to which subsection (1) refers unless it is so clearly qualified that it cannot be construed as applicable in circumstances in which the recipient of the service may be seeking to exercise a right conferred by any provision of section 39.
(4) It shall be an offence for a person in the course of a business to furnish to the recipient of a service goods bearing, or goods in a container bearing, or any document including, any statement, irrespective of its legal effect, which sets out, limits or describes rights conferred on the recipient or liabilities to the recipient in relation to goods acquired by him or any statement likely to be taken as such a statement, unless that statement is accompanied by a clear and conspicuous declaration that the contractual rights which the recipient enjoys by virtue of section 39 are in no way prejudiced by the relevant statement.
from:http://www.irishstatutebook.ie/1980/en/act/pub/0016/sec0041.html
If a consumer is entitled to a refund, you can make the refund in cash, by cheque or by credit card refund. However, a credit note is not an adequate form of remedy unless the consumer voluntarily accepts it.
http://www.irishstatutebook.ie/1980/en/act/pub/0016/sec0041.html
a credit note is not an adequate form of remedy unless the consumer voluntarily accepts it.
I changed my mind!
I bought a dress last april for 240 euro. I was unsure about it so brought it back the next day. I received a credit note.
I have only just noticed that it expired after 3 months!!! Is that legal ?
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