Thanks for reply, it says in that they are obliged to contact the borrower 30 days in advance of the ending of an ARA, they haven't done that, it was I that contacted them about 2 months ago and they have only responded in the last few days to me via phonecall and SMS, I have made an official complaint about it.
Point 43 says the Bank must request an SFS, but mentions nothing of accounts, credit card statements, company accounts, tax compliance certs etc etc etc - are all those required by the code or just on a bank by bank basis? Being honest I don't want them seeing my spending habits/account balances etc via my personal current account with another bank and credit card statements via another provider, quite frankly it's none of their business. Have I the wrong end of the stick here?