The same thing happened to my daughter and I on an Air France flight from Paris to Hong Kong in June. I had reserved the seats but when it came to checking in online the day before they were suddenly unavailable.
On the outward flight however the plane was only three quarters full, hopefully they will be able to accommodate you.
I had also booked a vegetarian meal, the stewardess told me I had not made a request so I showed her my e-ticket which clearly stated that I had, no apology was forwarded. However I got the tickets at a very good price and they also provide complimentary champagne!
I understand that there is limited seats, but i did request seats & got confirmation from the airlne last September that these seats were confirmed. When i spoke to them yesterday i was told that the outbound seats are definitely confirmed. I have joined there frequent flyer program when i booked tickets & sent an email to their customer services yesterday. Its just frustrating after they told me seats were confirmed after i requested them & now theyre not.
The only confirmed seats on any plane are the flight crew.
From the legal notices section on the Air France website "4. Seat Allocation
The Carrier shall make reasonable efforts to meet seat allocation requests, but cannot guarantee the allocation of a given seat, even if the Reservation is confirmed for said seat. The Carrier reserves the right to change the seat allocation at any time, including after boarding, due to operating, security or safety imperatives."
Best advice I can give is to head to www.flyertalk.com and post on the Air France board. Sometimes employees post on the boards and they can be most helpful
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