Hi,
Ive booked seats to travel to Hong Kong & as we are travelling with an 8 mnth old baby requested a Baby Basket (which can only be used at bulkhead seats i think). I received an email confirming my seats & basket etc but when i recently checked my flight details i notice that the return leg seats are not confirmed. I contacted the Airline & was told that these seats are not available & that i may not be able to get Baby basket for return journey. I have email & printout showing the seats confirmed! Are the Airline obliged to give me these seats as they were confirmed to me in writing?
Ive booked seats to travel to Hong Kong & as we are travelling with an 8 mnth old baby requested a Baby Basket (which can only be used at bulkhead seats i think). I received an email confirming my seats & basket etc but when i recently checked my flight details i notice that the return leg seats are not confirmed. I contacted the Airline & was told that these seats are not available & that i may not be able to get Baby basket for return journey. I have email & printout showing the seats confirmed! Are the Airline obliged to give me these seats as they were confirmed to me in writing?