Hi all, if you could direct me to where this post would be better placed it would be much appreciated.
I recently submitted a complaint in relation to my tracker mortgage to AIB as while I did receive a refund of interest previously, I have not been considered for any compensation or the 12% write down other customers are being afforded. If you could please advise on whether I should pursue this further with AIB or the FSPO or accept their decision I would be very grateful. Details are summarised as follows:
I recently submitted a complaint in relation to my tracker mortgage to AIB as while I did receive a refund of interest previously, I have not been considered for any compensation or the 12% write down other customers are being afforded. If you could please advise on whether I should pursue this further with AIB or the FSPO or accept their decision I would be very grateful. Details are summarised as follows:
- Drewdown mortgage in 2006. Still own the property and mortgage still with AIB. ECB + 0.95 rate applied at that time. I was a staff member back then, left the bank in 2007.
- I fixed my rate in 2007 for 2 years and requested to break out and go back onto tracker in December 2008. I was put back on variable however.
- Following an internal investigation in August 2011, I received an interest refund of €11k from AIB and was put back on the tracker of ECB + 0.95 rate in October 2011. I am still on this rate now.
- AIB are stating that as my account was corrected prior to the tracker examination, no further redress is due to me.