Didn't think they could do that, it has nothing to do with your mother. It sounds very unprofessional. Sounds like someone screwed up by giving you the initial loan and is panicking and maybe trying to hide it from their boss. I wonder was their a "rogue" loan approver firing out loans to blow up their commision. Now it's all gone wrong and they're desparetely trying to clear it up. I also find it strange that you received text messages from them. All my contacts with banks has always been mail, voice calls or voice messages - never a text. Is it always the same people in the bank you're dealing with?
I cannot remember the person that gave me the loan. The bank manager was busy at the time and sent me on to another Aib bank. A friend of hers worked there. The fellow that is looking after the loan now only contacted me in Sep 2010