AIB Card lost, then frozen on mobile banking, then card was found but phone stopped working so mobile banking cannot be accessed to unfreeze

[Queries777]

Does anyone know if card can be unfrozen by AIB by ringing them up? I would say yes but have been (unpleasantly) surprised by AIB in the past.

2 factor authentication means Mobile Banking cant be accessed on another phone. No card reader and branch cannot be visited.

 

[ClubMan]

I don't understand the "but the phone stopped working" bit. Maybe you can clarify?

 

[Queries777]

I don't understand the "but the phone stopped working" bit. Maybe you can clarify?

Phone is dead and not going to work. SIM card cant be transferred.

 

[ClubMan]

Phone is dead and not going to work. SIM card cant be transferred.

What about this?

How do I access the Mobile Banking app if I get a new phone?

aib.ie

Edit: oh - that depends on the card reader which you don't have?

Why can't the SIM be transferred? eSIM or something? Can't you request a replacement SIM from the mobile provider and then use that in a different handset?

 

[Queries777]

There is no eSim.

This is for someone who is abroad. I am transferring them money via Western Union. Their phone is out of the question.

Can they ring AIB Mobile Banking to unfreeze?