AIB Card lost, then frozen on mobile banking, then card was found but phone stopped working so mobile banking cannot be accessed to unfreeze

Does anyone know if card can be unfrozen by AIB by ringing them up? I would say yes but have been (unpleasantly) surprised by AIB in the past.

2 factor authentication means Mobile Banking cant be accessed on another phone. No card reader and branch cannot be visited.

I don't understand the "but the phone stopped working" bit. Maybe you can clarify?

ClubMan said:

I don't understand the "but the phone stopped working" bit. Maybe you can clarify?

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Phone is dead and not going to work. SIM card cant be transferred.

Queries777 said:

Phone is dead and not going to work. SIM card cant be transferred.

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What about this?
Edit: oh - that depends on the card reader which you don't have?

Why can't the SIM be transferred? eSIM or something? Can't you request a replacement SIM from the mobile provider and then use that in a different handset?

There is no eSim.

This is for someone who is abroad. I am transferring them money via Western Union. Their phone is out of the question.

Can they ring AIB Mobile Banking to unfreeze?

Queries777 said:

There is no eSim.

This is for someone who is abroad. I am transferring them money via Western Union. Their phone is out of the question.

Can they ring AIB Mobile Banking to unfreeze?

Click to expand...

I don't think any bank be they BOI/AIB etc or Revolut/N26 etc facilitates people in these situations while abroad, unless for the mobile only ones if they get a new phone. So the Western union transfer is probably the maximum / only thing possible.

I was mugged in Athens back in 2014 and had about 800eur wired through Western union through my stolen credit card with BOI. I also had a secondary smartphone on me but banking apps weren't a thing back then I think... that time I had had my primary phone and all my bank cards in my wallet stolen. If I go on holidays again these days I would leave all my bank cards and the secondary smartphone in the accomm, so if I'm mugged I have a fall back of sorts.

Queries777 said:

There is no eSim.

This is for someone who is abroad. I am transferring them money via Western Union. Their phone is out of the question.

Click to expand...

As I asked...

ClubMan said:

Why can't the SIM be transferred? Can't you request a replacement SIM from the mobile provider and then use that in a different handset?

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Queries777 said:

Can they ring AIB Mobile Banking to unfreeze?

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Haven't they already tried this since you first posted two days ago?

Seems very suspicious. Are you sure this isn't a scam?

The person had to borrow phones off others and their time was limited. They had to be sure they are getting something out of the phonecall.

their trip is over now.

Queries777 said:

The person had to borrow phones off others and their time was limited. They had to be sure they are getting something out of the phonecall.

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Huh?