AIB Card lost, then frozen on mobile banking, then card was found but phone stopped working so mobile banking cannot be accessed to unfreeze

[Queries777]

Does anyone know if card can be unfrozen by AIB by ringing them up? I would say yes but have been (unpleasantly) surprised by AIB in the past.

2 factor authentication means Mobile Banking cant be accessed on another phone. No card reader and branch cannot be visited.

 

[ClubMan]

I don't understand the "but the phone stopped working" bit. Maybe you can clarify?

 

[Queries777]

I don't understand the "but the phone stopped working" bit. Maybe you can clarify?

Phone is dead and not going to work. SIM card cant be transferred.

 

[ClubMan]

Phone is dead and not going to work. SIM card cant be transferred.

What about this?

How do I access the Mobile Banking app if I get a new phone?

aib.ie

Edit: oh - that depends on the card reader which you don't have?

Why can't the SIM be transferred? eSIM or something? Can't you request a replacement SIM from the mobile provider and then use that in a different handset?

 

[Queries777]

There is no eSim.

This is for someone who is abroad. I am transferring them money via Western Union. Their phone is out of the question.

Can they ring AIB Mobile Banking to unfreeze?

 

[dubliner8]

There is no eSim.

This is for someone who is abroad. I am transferring them money via Western Union. Their phone is out of the question.

Can they ring AIB Mobile Banking to unfreeze?

I don't think any bank be they BOI/AIB etc or Revolut/N26 etc facilitates people in these situations while abroad, unless for the mobile only ones they get a new phone. So the Western union transfer is probably the maximum / only thing possible.

I was mugged in Athens back in 2014 and had about 800eur wired through Western union through my stolen credit card with BOI. I also had a secondary smartphone on me but banking apps weren't a thing back then I think... that time I had had my primary phone and all my bank cards in my wallet stolen. If I go on holidays again these days I would leave all my bank cards and the secondary smartphone in the accomm, so if I'm mugged I have a fall back of sorts.