Aer Lingus Planes are filthy

We don’t live in a perfect world. Paper dispensers sometimes break down, most paint eventually flakes and every sink gets blocked intermittently. So it happened on a long haul Aer Lingus flight. Aer Lingus is not immune to minor breaks of paper dispensers.
The paper dispenser was broken before take-off. The toilets were filthy. The seats were filthy and smelly. The in-flight entertainment system didn't work. That's caused by low standards. They are clearly not being managed properly by their owners. Maybe I should write to their owners, British Airways, to complain.
If you don’t wish to arrive hungry at your destination just eat before you go to the airport. It makes sense.
Oh, so I should assume they will run out of food? Actually considering the frequency with which that happens on Aer Lingus flights that's not a bad idea. Maybe next time I'll bring a packed lunch.

The imponderable here is that Irish males have difficulty sitting on a toilet seat to urinate. Let’s not blame Aer Lingus. Let’s all learn to urinate properly.
Yes, if one passenger pees on the seat it should remain urine covered for the entire flight and if by the end of the flight there is a carpet of urine soaked paper towels on the floor then no flight attendant should ever clean it up.

I don’t care how old the planes are as long as they’re fit for purpose.
I agree. I do expect them to be clean, not smelly, have working toilet facilities and serve the food that I've paid for.
 
I've flown with them back from the US twice over the past 18 months and once going over. Both experiences were pretty bad and tally with your's. The interior of the plane I was on last month seemed like it was from the 90s it was so dated. I wouldn't mind it being dated, it's the dirt of them is the big problem. The food could only be described as prison-grade. When we went over last year the plane was newer but narrowbodied - I know that's the way things are going but it's very unpleasant for 7 hours!
In recent years I've travelled to the US with their parent company and, in the best possible way, it's a completely different experience.
 
In recent years I've travelled to the US with their parent company and, in the best possible way, it's a completely different experience.
I've flown with AL to the States several times the past couple of years and haven't had any issues at all. (Bar once where an Irish guy was off his head caused all sorts of probs and eventually the captain rerouted to Winnipeg where the yoke was escorted off the plane) Not sure if the route means different planes, my flights were to SFO/SEA.

On the other hand flew to India with BA in January and that was terrible!
 
I've flown with AL to the States several times the past couple of years and haven't had any issues at all. (Bar once where an Irish guy was off his head caused all sorts of probs and eventually the captain rerouted to Winnipeg where the yoke was escorted off the plane) Not sure if the route means different planes, my flights were to SFO/SEA.

On the other hand flew to India with BA in January and that was terrible!
My flights with BA were to Houston. My flights with Aer Lingus were to Chicago. Previous flights with Aer Lingus to Boston were fine.
 
In recent years I've travelled to the US with their parent company and, in the best possible way, it's a completely different experience.
The experience of flying with IAG always seems to depend on the age of the aircraft
 
I've flown with AL to the States several times the past couple of years and haven't had any issues at all. (Bar once where an Irish guy was off his head caused all sorts of probs and eventually the captain rerouted to Winnipeg where the yoke was escorted off the plane) Not sure if the route means different planes, my flights were to SFO/SEA.

On the other hand flew to India with BA in January and that was terrible!
Not all aircraft can do the west coast routes, so that could be a factor
 
Hello,

Did you make a complaint to AL?

If so, what have they said in response?

I flew with them recently, within Europe - plane was relatively clean on both journeys, but in both cases they didn't have most of the selection of food advertised.
They emailed me a survey. I tried to fill it out on the way home but the wifi I'd spent €20 didn't work.
 
You keep referring to AL as a BA subsidiary which is incorrect.
It's owned by IAG.
You may as well say that AL is a subsidiary of Iberia.
BA set up ma holding company and used it to buy Iberia and Aer Lingus.
BA is to IAG what Google is to Alphabet. Nobody quibbles when someone says that Google own FitBit or Nest.
 
BA set up ma holding company and used it to buy Iberia and Aer Lingus.
Nope.

BA & Iberia merged in 2011. In 2015 IAG bought out both the government-held and privately owned shares in Aer Lingus. The takeover became irreversible on 18 August 2015.



BA never owned Aer Lingus.
 
I've flown with AL to the States several times the past couple of years and haven't had any issues at all. (Bar once where an Irish guy was off his head caused all sorts of probs and eventually the captain rerouted to Winnipeg where the yoke was escorted off the plane)
Was he complaining about a lack of food, poor Wi-Fi and a build up of urine-sodden toilet paper on the floor of the toilet?

Just wondering,
 
They emailed me a survey. I tried to fill it out on the way home but the wifi I'd spent €20 didn't work.

You know that you could send a letter, by registered post, to the CEO of Aer Lingus, for less than twenty quid, right?

You could be sure of getting a response, and having far more of an impact than by filling out a survey, that way ;)
 
Nope.

BA & Iberia merged in 2011. In 2015 IAG bought out both the government-held and privately owned shares in Aer Lingus. The takeover became irreversible on 18 August 2015.



BA never owned Aer Lingus.
BA was more than twice the size of Iberia when they merged. Their HQ is in London and their senior management team is in London. Calling it a merger was as much optics and a reflection of the semi-state/flag carrier status of so many European Airlines.
In reality BA took over Iberia and then BA bought Aer Lingus. Aer Lingus is now a subsidiary of a British company.
 
You know that you could send a letter, by registered post, to the CEO of Aer Lingus, for less than twenty quid, right?

You could be sure of getting a response, and having far more of an impact than by filling out a survey, that way ;)
Yes, but I'd bought the wifi to get some work done before I noticed the mail.
 
Yes, it's worth writing to the CEO. It's also worth placing your business elsewhere. American, Delta, JetBlue, and United are all flying to Dublin from the US, sometimes competing on identical routes with Aer Lingus.
 
A relation flew to JFK yesterday, on EI105.
They ran out of food, but were 'lucky' there was a vegetarian left when they were served. I believe others got nothing or very little. What was served was small, as if the staff attempted to perform the miracle of feeding the many on a few loaves of bread and fish. The toilets left much to be desired and the water from the tap smelled of rust. They also appear to have run out of drinking water, as they never brought any when asked several times.
 
BA was more than twice the size of Iberia when they merged. Their HQ is in London and their senior management team is in London. Calling it a merger was as much optics and a reflection of the semi-state/flag carrier status of so many European Airlines.
In reality BA took over Iberia and then BA bought Aer Lingus. Aer Lingus is now a subsidiary of a British company.
No and I repeat,


"Formed in January 2011, IAG is the parent company of British Airways, Iberia, Vueling, Aer Lingus, LEVEL, IAG Loyalty and IAG Cargo. It is a Spanish registered company with shares trading on the London and Spanish stock exchanges. The corporate head office for IAG is in London, UK."

BA never owned Aer Lingus.
 
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