Aer Lingus flights cancelled and where is our refund ?

[Palerider]

We were due to travel March 30th to the States returning mid April.

Aer Lingus cancelled the flights, confirmed by email.

We have mailed requesting a cash refund in line with the policies in place.

We are getting no where in fact their auto reply e mail concluded with a please don’t contact us again because we are very busy and we’ll get to you when we get to you...

I wanted to start this thread to give people a forum to share experiences with Aer Lingus once AL had cancelled flights and customers are at that point then automatically entitled to a cash refund....

Have you got yours...

What was your customer experience like...

Any other observations....

 

[Bronte]

There is already two threads on this subject. Aer Lingus have an excellent track record in customer service.

 

[Boyd]

https://askaboutmoney.com/threads/aer-lingus-travel-vouchers.216645/page-2#post-1655780 is the other thread mentioned above FYI.

For reference, I have submitted a AL refund claim on 25th March, have heard nothing as yet.

There's loads of other threads on this site about profiting from this virus or handling personal impact (I've seen a huge increase in ETF threads, stock threads, Debenhams orders, Degiro account opening and even the previously banned house prices! etc). Hence attacking this poster for asking a simple question is very unfair IMO. Every question/thread is Corona virus tainted, if we can't ask anything then shut the site until lockdown is over.