I would appreciate guidance on the following.....
Whirlpool fridge freezer bought 9 years ago with a 10 year parts warranty. I still have the receipt.
A chargeable repair attempted by Whirlpool engineer 3 weeks ago, but not completed because the parts are now obselete. Whirlpool acknowledge that the parts would be free if they still made them.
I have been passed from department to department within the UK and Ireland, advisor to advisor but no one can help me.
I don’t want to give up, but am frustrated with whole experience. I feel it’s unfair to offer a free 10 year parts warranty and not continue making/supplying the parts within that period.
Whirlpool fridge freezer bought 9 years ago with a 10 year parts warranty. I still have the receipt.
A chargeable repair attempted by Whirlpool engineer 3 weeks ago, but not completed because the parts are now obselete. Whirlpool acknowledge that the parts would be free if they still made them.
I have been passed from department to department within the UK and Ireland, advisor to advisor but no one can help me.
I don’t want to give up, but am frustrated with whole experience. I feel it’s unfair to offer a free 10 year parts warranty and not continue making/supplying the parts within that period.