OK, so it wasn't the '5 people and 4 laptops' of your original rant? Nice to see that we are getting closer to the truth now.
Do you exercise this kind of 'drive by management' in your day job, where you come to definite conclusions about the effeciency of a process from a single user experience?
I got my swine flu jab in my workplace. There were no admin staff at the clinic, one doctor and three nurses. I filled out my form and the nurse put a sticker on the form and gave me a card with a batch number on it. It took me 10 minutes but I didn't hang around afterwards.
I heard that 300 people were dealt with that morning. Now, while I don't have access to the data there were about 20 people waiting when I arrived and left.
I must share these pearls of wisdom with my local Tesco/bank/coffee shop. They often have multiple people doing front of house work, but when I walk past, I reckon they really just need 2 people. Easy, isn't it?No, it was 4 people with 2 laptops and 2 other people with laptops doing work that could also easily and efficiently be done by any of the other 2 people who also had laptops. That's the truth
True, you don't need to examine it in 50 different ways and a hundred different times. One examination would be enough. But you didnt do an examination. You did an experience. An examination would need some behind-the-scenes knowledge, which you don't have.If I see a duck waddling down the road and it looks like a duck, waddles like a duck and quacks like a duck then I don't need to examine it in 50 different ways and a hundred different times to know that it is, in all probability, a duck
Ah go on - give it a try - just once. It doesn't hurt.but not to defend the HSE
It would have been difficult to predict the demand at the public centres, so I do have some sympathy.
Employers can engage in the vaccination programme, but they would need to contact an occupational physician rather than the HSE.
I must share these pearls of wisdom with my local Tesco/bank/coffee shop. They often have multiple people doing front of house work, but when I walk past, I reckon they really just need 2 people. Easy, isn't it?
True, you don't need to examine it in 50 different ways and a hundred different times. One examination would be enough. But you didnt do an examination. You did an experience. An examination would need some behind-the-scenes knowledge, which you don't have.
Ah go on - give it a try - just once. It doesn't hurt.
I've explained on several other threads why this would be a pointless exercise,
After the initial demand was met I would have thought demand for the service would have been reasonably easy to determine, esp given that there are so many centres set up and the data so fresh?
Ah go on - give it a try - just once. It doesn't hurt.
Well we don't know do we? This was one visit by one person at one point in time. An hour later it might have been chock full in there justifying the staff.
I see your point, but, given that this is running for months now, they should have a general idea of likely demand. 5 staff for 12 patients seems excessive to me.
Also, as we are not dealing with repeat customers, with so many already having received their jabs, perhaps they should be scalling down the number of staff or consolidate etc?
Absolutely.Have I this right correct - you say in the public sector "there is lots of room for improvement" but making any constructive suggestions would be a pointless exercise?
True, you don't need to examine it in 50 different ways and a hundred different times. One examination would be enough. But you didnt do an examination. You did an experience. An examination would need some behind-the-scenes knowledge, which you don't have.
Do you have any info on how this was organised? Did the HSE drive this by contacting your employer, or did you employer contact a GP service etc?
Absolutely.
Just like constructive suggestions about how to design a new Toyota, or how to manage a hedge fund, or how to build a football stadium would be a pointless exercise. There are two main reasons for this;
1) The people making the suggestions are speaking from a position of ignorance, in the literal sense of the word. They are outsiders to the business in question, just as I am an outside to drugs research or car design. They don't understand the legal obgliations, the political (big P and small p) environment, the resource constraints of the business in question.
2) Even if AAM comes up with the 'magic bullet' solution to 'fix' the public sector, what's gonna happen with it.
We had the PR high-profile 'Ideas Campaign' earlier in the year, which produced a load of hot air, and some PR profile for the players involved.
Absolutely.
Just like constructive suggestions about how to design a new Toyota, or how to manage a hedge fund, or how to build a football stadium would be a pointless exercise. There are two main reasons for this;
1) The people making the suggestions are speaking from a position of ignorance, in the literal sense of the word. They are outsiders to the business in question, just as I am an outside to drugs research or car design. They don't understand the legal obgliations, the political (big P and small p) environment, the resource constraints of the business in question.
2) Even if AAM comes up with the 'magic bullet' solution to 'fix' the public sector, what's gonna happen with it.
We had the PR high-profile 'Ideas Campaign' earlier in the year, which produced a load of hot air, and some PR profile for the players involved.
I work in the HSE. There was a committee set up to orgianise it.
How do you know which employer the OP was referring to?
So in other words, the only people who know how to improve the public sector are..... the public sector. The rest of us don't have any knowledge, skills, experience, ideas or suggestions that in any way shape of from could contribute to the debate. Am I correct in my understanding of what you are saying?
Just to be clear, I am pointing out that suggesting improvements to the public sector here on AAM is a pointless exercise, given the low level of understanding of public services that is repeatedly demonstrated on these thread.The difference is that you work in the PS and agree improvements could be made but think suggesting these would be pointless. That's much different to someone with no inner workings of something suggesting improvements.
Actually, I have 28 years experience in data management, so nah-na-na-nah-nah. I know enough to know that you don't reengineer a process based on one user experience.Actually I have 20 years of data management experience and I don't need to be a qualifed doctor to know that it only takes a few seconds to process a one page form with a minimum amount of basic data on it.
I was simply adding that there were clinics run by the HSE without the need for 5 admin staff.
I got my swine flu jab in my workplace. There were no admin staff at the clinic, one doctor and three nurses. I filled out my form and the nurse put a sticker on the form and gave me a card with a batch number on it. It took me 10 minutes but I didn't hang around afterwards.
I heard that 300 people were dealt with that morning. Now, while I don't have access to the data there were about 20 people waiting when I arrived and left.
That sounds more like it
Beautiful!I work in the HSE. There was a committee set up to orgianise it.
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