N
navi
Guest
In December 2007 I purchased an LCD television from a UK website. The tv was manufactured by a well known international brand. Recently the set has been showing signs of overheating and now will not turn on at all.
The retailer has recently ceased trading so I contacted the manufacturer by phone and was told that the set was out of it's one year guarantee so I would be liable for the cost of repair. I then sent a registered letter to the companies headquarters in the UK stating that I felt under EU and Irish law that I was entitled to a repair or replacement at their cost.
They have since replied stating that under both UK and EU law my contract was with the retailer and that they are absolved of any liability. They did include a line which I thought strange, "As such, we regret that in the circumstances of your case, we are not legally obligated to provide you with a remedy and any assistance we may give is done solely on a goodwill basis."
My question therefore is it, in your opinion, worthwhile taking a small claims action against them? I see on the courts.ie site there is a procedure for making a claim against a party in another EU country. The manufacturer also has a registered company based in Dublin so would it be better to make the claim against this section of the company even though all my correspondence has been with the UK arm?
Thanks for reading the long post and for any advice given.
The retailer has recently ceased trading so I contacted the manufacturer by phone and was told that the set was out of it's one year guarantee so I would be liable for the cost of repair. I then sent a registered letter to the companies headquarters in the UK stating that I felt under EU and Irish law that I was entitled to a repair or replacement at their cost.
They have since replied stating that under both UK and EU law my contract was with the retailer and that they are absolved of any liability. They did include a line which I thought strange, "As such, we regret that in the circumstances of your case, we are not legally obligated to provide you with a remedy and any assistance we may give is done solely on a goodwill basis."
My question therefore is it, in your opinion, worthwhile taking a small claims action against them? I see on the courts.ie site there is a procedure for making a claim against a party in another EU country. The manufacturer also has a registered company based in Dublin so would it be better to make the claim against this section of the company even though all my correspondence has been with the UK arm?
Thanks for reading the long post and for any advice given.