briancbyrne
Registered User
- Messages
- 615
My friends partner was in the S.W office at 9:30 in the morning. He asked which was the most appropriate hatch for his querey. Was told hatch 1. Qued 1 1/2 hrs. Got to the hatch and was told he was in the wrong line. He said this was the line he was told to get into to which he got a reply of "theres nothing I can do".
He gets a new ticket, queues again. Gets to Hatch at 11.55am to be told "sorry we go on lunch at 12:00 so I wont be able to talk to you - you will have to come back later". He said it was 11:55 and not 12:00 and he had been queueing since early morning. The lady at the hatch then says wait a moment, goes into the back office and comes back at 12:00 and says "sorry the machine says its 12 o clock" and turns her back and walks away.
What world are these people living in? Do they not realise that the clients approaching them are stressed and often at the end of thier tether? - If this is endemic of the way the public services are run I hope they are cut to the bone in the upcoming budget!
Such behavior and attitude runs through an organisation and the front line person would not dare act in such a way unless it is overlooked by those above her.
Shame
He gets a new ticket, queues again. Gets to Hatch at 11.55am to be told "sorry we go on lunch at 12:00 so I wont be able to talk to you - you will have to come back later". He said it was 11:55 and not 12:00 and he had been queueing since early morning. The lady at the hatch then says wait a moment, goes into the back office and comes back at 12:00 and says "sorry the machine says its 12 o clock" and turns her back and walks away.
What world are these people living in? Do they not realise that the clients approaching them are stressed and often at the end of thier tether? - If this is endemic of the way the public services are run I hope they are cut to the bone in the upcoming budget!
Such behavior and attitude runs through an organisation and the front line person would not dare act in such a way unless it is overlooked by those above her.
Shame