Post Celtic Tiger - Can your business still afford to turn away custom?

MandaC

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Following on from the thread about the struggling pub, I would like to add my tuppence worth from a different angle.

I recently moved to a new position (the company in turn has very recently moved premises)

Was given the task of introducing ourselves to local businesses.

It is a (Dublin) suburban area that could do with the business, especially mid week.

Somebody from our company had already visited (in person) some of the local businesses early November, introduced our company and asked if the businesses were interested in our custom and could offer any incentives or wished to be put on a list sent out to staff.

The idea behind it was to send out a collective e-mail to staff in the vein of,say, Smyths Pub 10% discount on carvery lunches Monday - Wednesday, etc. Or - Free desert with every meal. Or whatever.

The businesses (mostly food outlets) majority of which were franchises, were approached in person (spoke to the Manager) and the majority said they would see the owner/come up with proposals and revert back.

Ok, it is now January and out of approx. 20 premesis - 2 have actually had the courtesy to even lodge a return phone call. The two who came back were local owner/managed businesses who were very appreciate of the opportunity to market themselves and had some great ideas to put forward.

Numberwise, you are talking a new premises with approximately 140 people with a reasonably high income level. So there is a potential for 700 covers per week! Even if you got an additional 20 covers per day at €10 per day - you are looking at an additional €50K per year, surely worth a return courtesy phone call at the very least?

If I owned a franchise and found out my management did not as much as return a call to a possible 140 head count per day business opportunity, I would be spitting mad. Ironically, one food franchise has shut down recently (due to lack of business). This was one of the ones originally approached in early November, who never responded.

This has recently been passed to me and am going to have a different approach (speak to the organ grinder) but I cant believe in all this talk about the recession that people do not want to generate new business.

I personally believe that any owner who is not actively involved in the day to day running of their business is heading for disaster. And then they wonder why they fail?
 
I'm genuinely surprised more of them didn't get back to you.

Maybe the good ones felt your colleagues would discover them anyway without having to offer an incentive. Maybe the not-so-good ones felt you'd discover them too.

But who knows?
 
Salespersons calling to businesses are frowned upon these days .......normal procedure today , is to correspond by email/fax /post and follow up with courtesy call / email reply .....before actual person to person meeting
 
Was in a main dealer sat afternoon, surprised they were open. They've just dropped at least 5k from every car on the site. (though its still cheaper to import from UL/NI). Walked round for 10 mins got a price list, asked a few questions, sat in a few cars, checked rear seat space, boots etc. No one came near me until I was just getting in the car to go, and half heartedly asked could they help. Tbh they didn't seem interested in selling anything. There must have been 4 or 5 sales people just standing around, with a few people checking out cars on their own.
 
Salespersons calling to businesses are frowned upon these days .......normal procedure today , is to correspond by email/fax /post and follow up with courtesy call / email reply .....before actual person to person meeting


Dont understand this post. They were being approached to see if they wanted to quote/market their business, not us trying to sell them anything. There is a possible lunch time turnover of 140 staff per day,(5 days per week, when mid week business is slow in the area) coupled with possible conference orders/training days/ etc. The potential is huge, if anyone could see beyond the end of their nose.

Two out of a total of twenty could. I wonder if that is the survival percentage we are looking at in this day and age?

If I had, for example a food business and someone approached me to say, hi we have just moved in, are you interested in quoting for x,y or z, I would never dream of telling them to send in an e-mail or letter. Is this really the way some people operate?

Maybe I am just too old fashioned.
 
...If I had, for example a food business and someone approached me to say, hi we have just moved in, are you interested in quoting for x,y or z, I would never dream of telling them to send in an e-mail or letter. Is this really the way some people operate?

Maybe I am just too old fashioned.
I must be old-fashioned as well (as old :)).

I think the idea of the introduction was great and I'm gobsmacked at the lack of response.

If it were my business you had approached (pub, restaurant) I'd have a section of seating block-booked for your staff, I'd ensure you could pre-order (fax a menu daily, fax it back with selections and numbers), at busy times for you I'd organise myself to deliver, for potentially 700 covers a week I'd make sure the menus were suitable to your staffs preferences / health needs (veggie, vegan, diabetic, etc.), feck it I'd even change my plumbing to have your children.
 
Was in a main dealer sat afternoon, surprised they were open. They've just dropped at least 5k from every car on the site. (though its still cheaper to import from UL/NI). Walked round for 10 mins got a price list, asked a few questions, sat in a few cars, checked rear seat space, boots etc. No one came near me until I was just getting in the car to go, and half heartedly asked could they help. Tbh they didn't seem interested in selling anything. There must have been 4 or 5 sales people just standing around, with a few people checking out cars on their own.
I was in a very big car dealership on the Belgard Road (they do VW, Audi, Mazda, Mercedes and Porsche) about two weeks ago. I spent 25 minutes walking around their Audi showroom and not one staff member came over to my or spoke to me. There was a bank of desks at one side of the room where a group of sales people were talking and laughing with each other. I was just there waiting for a spare part but they didn't know that. I'm glad business seems so good for them!
 
I was in a very big car dealership on the Belgard Road (they do VW, Audi, Mazda, Mercedes and Porsche) about two weeks ago. I spent 25 minutes walking around their Audi showroom and not one staff member came over to my or spoke to me. There was a bank of desks at one side of the room where a group of sales people were talking and laughing with each other. I was just there waiting for a spare part but they didn't know that. I'm glad business seems so good for them!

And when the place folds, they will be bleating on about the economy. Terrible.
 
I must be old-fashioned as well (as old :)).

I think the idea of the introduction was great and I'm gobsmacked at the lack of response.

If it were my business you had approached (pub, restaurant) I'd have a section of seating block-booked for your staff, I'd ensure you could pre-order (fax a menu daily, fax it back with selections and numbers), at busy times for you I'd organise myself to deliver, for potentially 700 covers a week I'd make sure the menus were suitable to your staffs preferences / health needs (veggie, vegan, diabetic, etc.), feck it I'd even change my plumbing to have your children.

I originally did not make the introduction, but it has just been just handed to me to finish. I am going to try a slightly different approach and see do I get any different feedback. Hopefully I will and will let you know.

By the way, the two who have approached have come up with ideas very similar to what you have outlined above. Both are very enthusiastic and have great ideas, so I would love to see them get a bit of business out of it.

I also approached a supplier who I used to deal with in my last job. It's not food, but a different service he may be able to offer. Said, hi, I am here now, are you interested in coming up with something. His response was, how soon can I meet you? This person has opened up/took over three outlets in the past year. And he is doing well enough.

Personally, I think the problem comes from owners (especially in the Franchises) who take their fingers off the pulse. We had a Godfather's Pizza Franchise open up near my mum's house. One day, after a few scoops, my mam said, will we try here (got a takeout Pizza) - it was raw. Spoke to the Manager (did not really understand English) and did not get anywhere. So never ordered a Pizza there again. Later on, see an article in the local rag about the owner of the Franchise saying he put his life savings into the Franchise and how he was misled about potential sales figures etc.

He was devasted that his business failed. His business failed, because he sold raw Pizzas. And he did not know that he was selling raw Pizza's.
 
Why don't you concentrate on the two who got back to you? I don't see why you would consider changing your approach to give the laggards a chance.

With regard to car dealerships, the same thing happened to me in very large Toyota & Mercedes dealer on the northside. We ended up buying from an NI dealer, who were very professional and attentive both pre- and post-sale.
 
I was in a very big car dealership on the Belgard Road (they do VW, Audi, Mazda, Mercedes and Porsche) about two weeks ago. I spent 25 minutes walking around their Audi showroom and not one staff member came over to my or spoke to me. There was a bank of desks at one side of the room where a group of sales people were talking and laughing with each other. I was just there waiting for a spare part but they didn't know that. I'm glad business seems so good for them!


or they knew by looking at you that you were just in tyre kicking? that said, it was daft for no one to approach you...
 
Some very interesting points in respect of car dealerships. Am very shocked, given the state of the economy. Seems to be right across the board.
 
Some very interesting points in respect of car dealerships. Am very shocked, given the state of the economy. Seems to be right across the board.
I think a lot of businesses, car dealerships, estate agents for example, are beginning to discover that their sales forces were essentially order takers and they have neither the mind-set nor the skills to sell in a contracting market.

I accept that with credit restrictions in play selling is tougher but I know of two small businesses who are running flat out because they are staffed and run by traditional salesmen.
 
I think a lot of businesses, car dealerships, estate agents for example, are beginning to discover that their sales forces were essentially order takers and they have neither the mind-set nor the skills to sell in a contracting market.
Good point!
 
I think a lot of businesses, car dealerships, estate agents for example, are beginning to discover that their sales forces were essentially order takers and they have neither the mind-set nor the skills to sell in a contracting market.
I've come across a few people with similar stories to tell about estate agents, i.e. they seem to be unable to provide the most basic level of customer service in the current market.
 
re. estate agents.

I was actively looking for a property in Kerry since September '08.

I had to beg the EA('s) for info on the various properties I enquired about. I had to do all the pushing. I finally purchased last week having made the EA push the sale with the vendors. I made a final offer and told him I'd walk if the offer wasn't accepted. It was but I battled to buy!

Imagine .... I had the cash .... but EA's were reluctant to negotiate not to mind sell!
 
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