Can a mobile phone operator change your contract without telling you/ without your permission.
Background.
I have been with meteor bill pay since 06. I received an upgrade 12 months later on September 25th 07 and now this year I was told I was due my upgrade on August 25th. I was away that week and going in the week after I was told that meteor rules had changed and it was not 12 months. So I waited until today which is 12 months to the day. I have today been told that my contract is now 18 months and that I am not entitled to a upgrade for another 6 months. I told the guy in the meteor store that my contract has always been 12 months.
He said that no that the price plan I am on is 18 months. I said I got an upgrade last year and he wouldn't believe me.
Surely if the rules have changed it should apply to new contracts and not existing ones.
Now my bf / father brother etc are all on the same contract plan and have received their upgrades in the past couple of weeks. Their bill expenditure would be the same as mine give or take a couple of euros.
So what do I do? I have tried two meteor stores and they both ignored me and treated me badly. I also tried carphone warehouse who said that meteor cannot change my contract like that but they do not have the power to give me the upgrade if I am not eligable so I have to sort the issue out with meteor.
I have tried customer care and they have not been any more helpful.
Any help would be much appreciated.
Background.
I have been with meteor bill pay since 06. I received an upgrade 12 months later on September 25th 07 and now this year I was told I was due my upgrade on August 25th. I was away that week and going in the week after I was told that meteor rules had changed and it was not 12 months. So I waited until today which is 12 months to the day. I have today been told that my contract is now 18 months and that I am not entitled to a upgrade for another 6 months. I told the guy in the meteor store that my contract has always been 12 months.
He said that no that the price plan I am on is 18 months. I said I got an upgrade last year and he wouldn't believe me.
Surely if the rules have changed it should apply to new contracts and not existing ones.
Now my bf / father brother etc are all on the same contract plan and have received their upgrades in the past couple of weeks. Their bill expenditure would be the same as mine give or take a couple of euros.
So what do I do? I have tried two meteor stores and they both ignored me and treated me badly. I also tried carphone warehouse who said that meteor cannot change my contract like that but they do not have the power to give me the upgrade if I am not eligable so I have to sort the issue out with meteor.
I have tried customer care and they have not been any more helpful.
Any help would be much appreciated.