I had the misfortune of having my credit card stolen on holiday and had large sums of money taken out. The card was of course cancelled as soon as I realised what had happened. I was still shocked to find that money was taken using this card and even more so when the bank told me that my PIN was used to access the money. I assured the bank that the card was not used during the holiday and so the card could not have been skimmed or have had anyone look over my shoulder. I also have no details of the PIN printed on the card. However I am liable to the theft as the PIN was used according to the banks. Obviously I'm not too happy with this (am considering changing banks).
Has anyone else ever heard of similar tales or experienced this?
The bank told me to write to the Financial services Ombudsman if I want to complain. Is this worthwhile?
Thanks
Has anyone else ever heard of similar tales or experienced this?
The bank told me to write to the Financial services Ombudsman if I want to complain. Is this worthwhile?
Thanks