truthseeker
Registered User
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I bought a TV from a well known Irish retailer on Dec 30th 2007.
Mid April 2008 the TV developed an intermittant fault. Beginning of May 2008 I phoned retailer and reported fault. They gave me the number of the manufacturer (in the UK) and told me to call them and they would arrange for a service engineer to call.
Rang the manufacturer. They took details and told me that they would process service request and that I would receive a call from a company in Dublin who takes care of their Irish repairs to arrange an engineer to call.
A week passed. No call. Meanwhile intermittant fault has become permanent fault. I phone back manufacturer. Re-open case, same solution offered. A week passed. No call.
I ring manufacturer again, this time they give me number for Irish repairs and I call. Number not in use.
Ring manufacturer. New number given for Irish repairs. I ring it and am told computer system down so original service details not available but no matter, the girl will take down info. Go through spiel again and am told I will be phoned by service engineer in approximately 20 minutes and he will arrange with me when he is calling out.
And then - you guessed it - no call. Have phoned back and number ringing out. So now, 2 days later I have had enough!
So now I have been watching a faulty TV for 1 month, I have tried to no avail to follow instructions from retailer to have set repaired.
Rang retailer - you cannot ring the store direct, spent 1 whole day ringing the service centre number which kept making the number not in service noise. Finally yesterday got through to automated system that only allowed me to leave my phone number for someone to call me back. And guess what? No call back.
I am now ready to physically present myself at the store I bought it from and dump TV on the floor of the retailers showrooms and tell them to sort it out.
Advice anyone?
Mid April 2008 the TV developed an intermittant fault. Beginning of May 2008 I phoned retailer and reported fault. They gave me the number of the manufacturer (in the UK) and told me to call them and they would arrange for a service engineer to call.
Rang the manufacturer. They took details and told me that they would process service request and that I would receive a call from a company in Dublin who takes care of their Irish repairs to arrange an engineer to call.
A week passed. No call. Meanwhile intermittant fault has become permanent fault. I phone back manufacturer. Re-open case, same solution offered. A week passed. No call.
I ring manufacturer again, this time they give me number for Irish repairs and I call. Number not in use.
Ring manufacturer. New number given for Irish repairs. I ring it and am told computer system down so original service details not available but no matter, the girl will take down info. Go through spiel again and am told I will be phoned by service engineer in approximately 20 minutes and he will arrange with me when he is calling out.
And then - you guessed it - no call. Have phoned back and number ringing out. So now, 2 days later I have had enough!
So now I have been watching a faulty TV for 1 month, I have tried to no avail to follow instructions from retailer to have set repaired.
Rang retailer - you cannot ring the store direct, spent 1 whole day ringing the service centre number which kept making the number not in service noise. Finally yesterday got through to automated system that only allowed me to leave my phone number for someone to call me back. And guess what? No call back.
I am now ready to physically present myself at the store I bought it from and dump TV on the floor of the retailers showrooms and tell them to sort it out.
Advice anyone?