I received a letter from PTSB, offering me attractive interest rates on my approved tracker rate loan of €378000 and act soon as the new lower rate can only be held until Wed 7th May.
*I never applied for a loan with PTSB
*I never banked with PTSB before
So naturally I'd like to get my hands on the money being offered, so I called the number and quoted the account number and requested the loan offer documents be sent to me again. The person confirmed my name and address as per letter and said they'd send them. But nothing has arrived and I've requested them twice now but nothing every comes.
This seems to be a computer mix up ie my details with someone elses but since I never banked with them before how did that happen (name & address details are spot on)
Any thoughts on how to proceed?
*I never applied for a loan with PTSB
*I never banked with PTSB before
So naturally I'd like to get my hands on the money being offered, so I called the number and quoted the account number and requested the loan offer documents be sent to me again. The person confirmed my name and address as per letter and said they'd send them. But nothing has arrived and I've requested them twice now but nothing every comes.
This seems to be a computer mix up ie my details with someone elses but since I never banked with them before how did that happen (name & address details are spot on)
Any thoughts on how to proceed?