Hi, I know the topic credit card fraud has been covered in other threads, but this is slightly different in the fact it has been going on for a year, unnoticed.
My boyf has only just recently set up internet banking thus has only been examining his statements recently. He discovered there have been monthly transactions going out of his credit card account to AOL broadband in England (He doesnt have broadband). After several phonecalls to AOL "Customer Service", it was discovered it was to an address in England with a different name. He cancelled the direct debit immediately. After a couple of unhelpful calls to AIB (credit card provider), and cancelled the card, a letter was sent to AIB regarding the matter, and expressing our disappointment with the lack of security of the card and how he expects a full refund etc. All that was returned was a 'Thank you for your letter, we have written to AOL to cancel the agreement'.Now, because it was such small amounts every month (€25), I reckon this would possibily be just a wrongly taken down credit card no (quite possible as they're all foreign in AOL and dont understand english!! yes, it was frustrating...). SO, who is at fault???
a. AOL - for taking the money from the wrong credit card
b. AIB - for not providing appropriate security checks on the card
c. My boyf - for not seeing these transactions immediately?
Note he has been returned 2 months worth from AOL, but what about the remaining 10 months? Has he any comeback on this?
My boyf has only just recently set up internet banking thus has only been examining his statements recently. He discovered there have been monthly transactions going out of his credit card account to AOL broadband in England (He doesnt have broadband). After several phonecalls to AOL "Customer Service", it was discovered it was to an address in England with a different name. He cancelled the direct debit immediately. After a couple of unhelpful calls to AIB (credit card provider), and cancelled the card, a letter was sent to AIB regarding the matter, and expressing our disappointment with the lack of security of the card and how he expects a full refund etc. All that was returned was a 'Thank you for your letter, we have written to AOL to cancel the agreement'.Now, because it was such small amounts every month (€25), I reckon this would possibily be just a wrongly taken down credit card no (quite possible as they're all foreign in AOL and dont understand english!! yes, it was frustrating...). SO, who is at fault???
a. AOL - for taking the money from the wrong credit card
b. AIB - for not providing appropriate security checks on the card
c. My boyf - for not seeing these transactions immediately?
Note he has been returned 2 months worth from AOL, but what about the remaining 10 months? Has he any comeback on this?