M
markdregan
Guest
I recently purchased a mobile phone from Meteor. Within days the phone became faulty. The keys would randomly dial during phone calls.
I returned the phone to meteor. They acknowledged that this problem was very common with this particular model. They gave me a new phone of the same model.
The new phone became faulty after several days. The same problem once again.
I was very annoyed as this caused much inconvenience.
I requested a refund as I was not prepared to get a 3rd replacement that may be faulty.
Meteor refused to give me the refund as I did not have the box in which the phone came in. I had thrown the box out when I initially bought it. I have all the contents of the box including charger.
Question: Am I entitled to a refund even if I do not have the box?
What is the "product" in question? Is it the phone (and charger) or is it the box and contents?
Any help would be much appreciated. Thanks in advance for any comments.
Regards,
Mark
I returned the phone to meteor. They acknowledged that this problem was very common with this particular model. They gave me a new phone of the same model.
The new phone became faulty after several days. The same problem once again.
I was very annoyed as this caused much inconvenience.
I requested a refund as I was not prepared to get a 3rd replacement that may be faulty.
Meteor refused to give me the refund as I did not have the box in which the phone came in. I had thrown the box out when I initially bought it. I have all the contents of the box including charger.
Question: Am I entitled to a refund even if I do not have the box?
What is the "product" in question? Is it the phone (and charger) or is it the box and contents?
Any help would be much appreciated. Thanks in advance for any comments.
Regards,
Mark