My mother took a case for personal injury against a public body and is very unhappy with the solicitor representing her. The case was taken over ten years ago and shortly afterwards she was told by the solicitor that the body in question had accepted liability. Since then she has had virtually no correspondance from him and he routinely ignores her calls and letters. I have phoned on her behalf several times and have been told that the case is at "correspondance stage". I asked if she could call in to the office and view the file and was told that "there is no file", upon which I enquired as to where this "correspondance" is kept if there is no file and this question was dodged blatently. He said she cannot see her file.
Do clients have a right to see their own files?
Also, if my mother changes solicitors is the current solicitor obliged to forward the file?
Its been so long now with no word she is upset and frustrated.
Do clients have a right to see their own files?
Also, if my mother changes solicitors is the current solicitor obliged to forward the file?
Its been so long now with no word she is upset and frustrated.