I got ten bags of coal delivered before Christmas, it's smokeless and this is the second batch of this coal that I have bought from this company. My problem is that the coal is taking forever to light, sometimes it takes 5 or 6 attempts to get it going and even when it does eventually get going (if I last that long) there isn't great heat and no great flames, it might be giving out some heat by the time I'm ready to go to bed.
I had no problems with the previous batch of coal i had got. I rang the company this evening and they said that they had no other complaints, therefore they were not going to do anything. Eventually she said she would give me 1 bag of polish coal and that i should use this to start the fire. But she made me feel I was over reacting at the fact that I had coal that doesn't light! Bottom line they would take no responsibility because coal is a natural product and they had no other complaints.
Any suggestions?
I had no problems with the previous batch of coal i had got. I rang the company this evening and they said that they had no other complaints, therefore they were not going to do anything. Eventually she said she would give me 1 bag of polish coal and that i should use this to start the fire. But she made me feel I was over reacting at the fact that I had coal that doesn't light! Bottom line they would take no responsibility because coal is a natural product and they had no other complaints.
Any suggestions?