Five of us in our office have PTSB switch current accounts for having our salary paid into. One of the guys remarked that he got €40 interest at Christmas, having received a letter to tell him to register for the interest.
I phoned internet Banking and spoke to a rude advisor who told me that I should have received at least two letters, which I did not. I said I wanted to complain so another customer service advisor phoned me back this morning to tell me that only some people(mostly new customers) were notified by post to advise them to claim the interest, but that there were ads on the radio, website etc, and I should listened to them.
Out of five of us in our office, only one got a letter, and got the interest. Another colleague phoned and asked why she did not get a letter, to be told that some people dont want the interest! She was also told that only some people were advised by post.
I asked what the take up on the interest was, and they do not have figures available.
I think this is very bad policy for the bank, if you are entitled to the interest, you should be advised. The advisor also told me that they were advising people of this when they phoned in to 24 hour banking, I phoned in at least four times during last year and did not get advised of this. I was however, pushed to sign up for various loans and pensions.
Did anyone else get the interest?
I phoned internet Banking and spoke to a rude advisor who told me that I should have received at least two letters, which I did not. I said I wanted to complain so another customer service advisor phoned me back this morning to tell me that only some people(mostly new customers) were notified by post to advise them to claim the interest, but that there were ads on the radio, website etc, and I should listened to them.
Out of five of us in our office, only one got a letter, and got the interest. Another colleague phoned and asked why she did not get a letter, to be told that some people dont want the interest! She was also told that only some people were advised by post.
I asked what the take up on the interest was, and they do not have figures available.
I think this is very bad policy for the bank, if you are entitled to the interest, you should be advised. The advisor also told me that they were advising people of this when they phoned in to 24 hour banking, I phoned in at least four times during last year and did not get advised of this. I was however, pushed to sign up for various loans and pensions.
Did anyone else get the interest?