WaterSprite
Registered User
- Messages
- 1,309
I've been booking a number of flights on expedia.com, which is a good site and has v good prices.
I specifically use expedia.com, not expedia.co.uk because the prices are better, even if you discount the weakness of the US dollar.
My issue is that, when you get to the credit card page and enter in your address, there is no line item in the drop down menu for Ireland. I've mentioned this to them each time I talk to them (you can book directly by telephone to a US number, which rather defeats the purpose of having web booking in my case) and have emailed them, to which I have received a number of replies. I have not gotten much specific detail from them on why Ireland is not listed and have been told a variety of things, such as "there are regulatory requirements" and "local tourist laws prevent us from listing all countries" and "it's never been listed before".
I have emailed about five times, each time trying to get specific information on e.g. what "laws" mean that Ireland cannot be listed and all other countries in the world are.
Their latest reply is to tell me to use the UK as the country and insert "Ireland" as the "county" or "province". Obviously, I'm reluctant to do this. They are aware that Ireland is not part of the UK.
They have been perfectly polite and responsive, but I feel that there is no way I can change their minds and have them actually address their minds to why Ireland is not listed - I firmly believe it's an error, not a deliberate omission.
I wanted to post this here to raise it as a general issue in the hope that someone would have an idea about how I can move this forward past what is developing into a fairly futile email exchange - needless to say, I'll write a letter as well
Any bright ideas out there?
Sprite
I specifically use expedia.com, not expedia.co.uk because the prices are better, even if you discount the weakness of the US dollar.
My issue is that, when you get to the credit card page and enter in your address, there is no line item in the drop down menu for Ireland. I've mentioned this to them each time I talk to them (you can book directly by telephone to a US number, which rather defeats the purpose of having web booking in my case) and have emailed them, to which I have received a number of replies. I have not gotten much specific detail from them on why Ireland is not listed and have been told a variety of things, such as "there are regulatory requirements" and "local tourist laws prevent us from listing all countries" and "it's never been listed before".
I have emailed about five times, each time trying to get specific information on e.g. what "laws" mean that Ireland cannot be listed and all other countries in the world are.
Their latest reply is to tell me to use the UK as the country and insert "Ireland" as the "county" or "province". Obviously, I'm reluctant to do this. They are aware that Ireland is not part of the UK.
They have been perfectly polite and responsive, but I feel that there is no way I can change their minds and have them actually address their minds to why Ireland is not listed - I firmly believe it's an error, not a deliberate omission.
I wanted to post this here to raise it as a general issue in the hope that someone would have an idea about how I can move this forward past what is developing into a fairly futile email exchange - needless to say, I'll write a letter as well
Any bright ideas out there?
Sprite