M
mercman
Guest
Took out a Sterling Loan in 2000. Made my annual repayments as was called for in Years 1 and 2. No further call in Year 3 and files placed in storage. No statements ever received. Received telephone call at end of Year 4 demanding full repayment, which I was caught on the hop as I had genuinely forgot. I referred to my past correspondence as I never had a statement or an account number for the Loan. Called to a meeting with the Bank and they agreed the Bank made an error. They then agreed to freeze the interest as long as I made the payments. I did this and each time I made a payment, sent a cheque and a letter requesting the correct account number and statements as per the Banking Code of Practice. Started receiving statements for 6 months showing a Credit balance. Wrote again requesting up to date statement - received nothing. A further two years has gone and I am now awaiting for a further verbal showdown with the Bank as frankly I do not know the balance at the moment. Problem is that they took a first charge on anLife Insurance Policy at the start of Loan. They agreed to lift this charge at the meeting (and put in writing with new facility letter) and I have written to the Head Office (registered Post) a number of times, but the charge still in place. Unless I receive all the Statements I refuse to make further payments. However now want to have charge on Life Policy lifted. Any suggestions from anybody.