Z
z101
Guest
My Partner took out a First active loan in the summer that was advertised at 6.8%. At FA's insistance she had to open a current account to get the loan, thus paying from BOI by direct debit to FA current then onto FA loan account. Why does it have to be this way only FA know.
Yesterday she got a statement which shows a quarterly charge of €6.40odd which is a quarterly maintainance fee on the current account. The account gives you no interest and is only in existance to serve the loan account at their insistance. She was not even made aware of the charges but told its just the way FA do their loans and would make no differerence. Its not the amount it's the principal here that troubles me.
Do people this think this is underhand? or a correct way to treat customers?
Yesterday she got a statement which shows a quarterly charge of €6.40odd which is a quarterly maintainance fee on the current account. The account gives you no interest and is only in existance to serve the loan account at their insistance. She was not even made aware of the charges but told its just the way FA do their loans and would make no differerence. Its not the amount it's the principal here that troubles me.
Do people this think this is underhand? or a correct way to treat customers?