Ryanair change in booking, email received

B

bond-007

Registered User
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3,171
I received an email from Ryanair advising they have changed my booking. They changed my return flights to 5 hours earlier making my day trip to London for xmas shopping very tight.

The email asks you to click a link to accept the change which I have not done so far. What would happen if you fail to accept their changes, just wondering?
 
[broken link removed] - especially the first point?
Flight cancellations and schedule changes
  • If your flight is cancelled or before the date of travel, is rescheduled so as to depart more than three hours before or after the original departure time then you will be entitled to a travel credit or full refund of all monies paid if the alternative flight/s offered are not suitable to you and you do not travel.
  • Ryanair does not provide monetary compensation under Article 7 of EU Regulation 261/2004 for flights which are delayed or cancelled for reasons beyond Ryanair’s control (extraordinary circumstances). You may therefore wish to ensure that you have suitable private insurance cover in force to cover such eventualities. Your rights under EU Regulation 261/2004 are unaffected, so in the case of denied boarding, flight cancellation or a delay in excess of two hours you will be provided with a written notice setting out the rules for compensation and assistance in line with such Regulation.
  • Passengers who book well in advance should re-check their outward/return flight timings on [broken link removed] or with a Ryanair reservations centre between 24 and 72 hours prior to departure.
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Also - the NCA ConsumerConnect site has some more info.
 
Seeing as I paid 2 cents for the flights, a full refund is pointless in my case. C'est la vie. :)
 
Does the email link to any terms & conditions explaining the implications of accepting/not accepting the change?
 
Here is the full email, washed of personal details:
*******************************************************************
Please do not reply to this e-mail.
*******************************************************************

Please be advised that there has been a schedule change
to your Ryanair booking (see below).
Please advise any other passengers who may be travelling in your party of the changes.

***PLEASE CLICK HERE TO ACCEPT THIS FLIGHT CHANGE ONLINE:****



If the above link has wrapped onto a second line please copy and paste it into the address bar of your browser.

Please click on the above link to acknowledge your acceptance of your flight time changes.

***************************************************************************

Ryanair wish to apologise for any inconvenience caused by the change to your flight departure time.

***************************************************************************

Hertz Car Rental - If you have booked a Hertz car rental via your local reservation centre, your confirmation number has not changed. Due to the change in flight times the price of your rental may have decreased/increased. Please contact your local Ryanair reservations centre to reconfirm your rental costs. For Hertz bookings made directly on the Ryanair/Hertz website - you must contact Hertz directly to amend your pick up/drop off times and reconfirm your rental costs.

Insurance - If you have purchased travel insurance during the initial flight booking process or via your local reservations centre and their has been a time change to your reservation, your policy has been updated to reflect your new flight times. If your dates of travel have changed you must contact your local reservations centre to update your policy cover.

If you purchased travel insurance at a later stage:

Via (UK & Irish residents only) you should e-mail ryanairenquiry@acumus.com requesting your changes. Please ensure you quote your policy number, full name and address and the date you purchased the policy.

Via the Ryanair/Elvia Travel Insurance International website (residents of Austria, Belgium, Germany, Spain, France, Italy, Holland, Norway, Sweden, Denmark, Czech Republic, Finland, Poland & Slovakia) you should e-mail Elvia Travel Insurance International directly to amend the insurance policy. The contact e-mail address is detailed in your travel insurance confirmation e-mail.

Ryanair is not responsible for any passengers who fail to amend their travel insurance policy details.


If you wish to contact Ryanair - click below link
[broken link removed]



***********************************************************


YOUR CONFIRMATION NUMBER IS: XXXXXX

ITINERARY/RECEIPT - All times are local.

PASSENGERS

1. Bond, Mr. James

Your new flight details are as follows:
GOING OUT
From Dublin(DUB) to London Stansted(STN)
Tue, 04/12/2007 Flight 202 Depart DUB at 0630 and arrive STN at 0745


COMING BACK
From London Stansted(STN) to Dublin(DUB)
Tue, 04/12/2007 Flight 295 Depart STN at 1710 and arrive DUB at 1825

********************************************************************************
Ryanair Holdings plc (Company No. 249885) / Ryanair Ltd. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Corporate Head Office, Dublin Airport, Co. Dublin, Ireland.
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Nothing about what will happen if you fail to agree with their change. The original return flight was for 22.30 that day.
 
Bond, your removed link in the email still works - being an inquisitive soul I tried it and was brought into your booking reference and option to confirm flight changes....
 
Yep - still does - would you like one of us to accept the changed booking for you!! ;)

Mods - can you blank out Bond's link above?
 
I fixed it. :) No personal info on that link.

Strange there is no option to reject their kind offer.
 
Got a similar one recently, actually received two emails titled "1st Notification of a change in departure/arrival time of your flight". In one of these emails there was an extra link if you wanted to take a 'travel credit' instead. It was pretty light in details as to what this entailed though.
Leo
 
I also had a similar email on a booking from Cork to Dublin for the day .My original time coming back was 18.30 but they changed it to 1.15.Who the hell wants to fly to Dublin for 4 hours ( including time to get back to the airport and check in)?????
Anyway they included a link if i didn't want to accept these changes and i got my money credited to my card.

Just to add i booked with Aer Aran instead for €26 cheaper and what i really can't understand is that Ryanair are still selling the original flights online at the original times.What's going on with them ?????????
 
tina27a said:
I also had a similar email on a booking from Cork to Dublin for the day .
....... can't understand is that Ryanair are still selling the original flights online at the original times.What's going on with them ?????????
Click to expand...

Interesting. Wonder if Bond checked to see if the original flights were still available. Wonder if that 'think tank' is at it again. Ryanair sell a % of seats at escalating prices. as plane fills up and demand for that flight increases so does the price. So maybe they are now 'bumping' the cheaper bookers to another flight to free up space on a plane that might yield more revenue. worth finding out from other posters if they ever had this experience and if the original flight was still advertised as available - at a much larger premium.
 
No, there is no flight available from Stansted to Dublin after the 17.10 one they have offered me.
 
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