First Active e-savings account

Godfather said:
Query pls if anyone is in a "more advanced" stage on this: can one nominate an external account (not 1st active) for any withdrawal/lodgements from/to the "eSavings" account in your opinion? It doesn't seem clear from the letter I got... :confused:
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I agree it isn't clear from the application form. They let me nominate my Ulster Bank current account when I rang them up. Haven't got any written confirmation of that yet.
 
Hi Generalzod,

as far as I know Ulster Bank is part of the same group of "1st active" (RBS), hopefully they should allow that for you... As soon as I've more news if an external account (out of the same group) can be nominated I'll let everyone know...

Everything is a bit uncertain on this isn't it?:confused:
 
still waiting on my details, got a trs refund letter yesterday asking did I want to keep it as an overpayment on the mortgage or lodge it to my investment account! very funny, so they have me on the system now but no confirmation/pin etc and I sent mine back before clubman
 
No sign of the PIN here. I've had enough and am going to cancel my application under the 14 day cooling off period even though the account is already open. It's just not worth the hassle at this stage. I tried calling but was stuck on hold so I guess I'll just write to the PO box address on the account opening confirmation letter that I received.
 
Hi Clubman, I understand the "frustration". I'm just holding on because if the internet engine is good like rabodirect. I think we should trust them... But they are so slow!:confused:
 
I just rang and cancelled my application there, will stick with rabo for now and wait and see how this pans out.
 
I had been planning to send in €15k (the cheque was written and the letter was almost in the post) but I'm not bothering now . I hope someone from FA is reading this thread.......!!
 
well when i took out the application confirmation to get my number to cancel, they acknowledged receipt of my application 10th of July, but i just noticed when i rang they have my name as Ms First letter of first name and my surname as my second name? so just seems pretty mickey mouse at the mo, i've had no problems with first active with my mortgage so just thinking they are overwhelmed with this account. Very bad customer service.
 
the nonsense being described on this thread has definately put me off, I'm not opening a FA esaver after all these stories and my own experiences trying to contact them.

Surely someone in FA reads this website from time to time, you'd think the fact there's 250+ posts on a thread slating one of their products would be enough to spur them into action, obviously not.
 
I completed the forms online but with all the confusion thats going on I've decided not to bother posting them in! Applied online for Northern Rock account instead - slightly less interest than FA but no comparison with customer service. I sent a query by email & had a response in an hour! Also have a Rabo account & have had no problems with that. These are both large financial organisations & can manage good customer service so cant understand how FA can be so bad!
 
FA/UB admitted to me that it's been phenomenally successful, so applications are taking a while to process (including mine). It still seems like a good product, despite initial lack of clarify on ID requirements, and interest bands.

I expect service will be quicker in a month or two, when initial demand has died down.
 
Just got back home and found a letter from 1st Active... "Wow! The Pin!" I thought... No, it was my 1st statement!:D
 
Applied for a joint esavings account account online about a week ago. The software asked for two deposits, one from me and from my wife! I sent off the paperwork today (arrived quickly) with two cheques, one for €10 and one for €100 to open the account. I've no idea if we've opened one or two accounts! Also the covering letter hasn't asked for any identification so I didn't send any (we already have an ECB linked account with them) but a check list on the envelope mentions it. FA seem hell bent on making things difficult for themselves!
 
ClubMan said:
No sign of the PIN here. I've had enough and am going to cancel my application under the 14 day cooling off period even though the account is already open. It's just not worth the hassle at this stage. I tried calling but was stuck on hold so I guess I'll just write to the PO box address on the account opening confirmation letter that I received.
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CM maybe FA are watching these threads and have taken note of the many contributions you make and have decided that you might be a difficult customer to deal with.
 
ClubMan said:
Doubt it.
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It will be interesting to see how much trouble you have canceling it and getting your money back.

Given that they seem to be overwhelmed and have severe process deficiencies with account creation. They're likely to be even worse prepared for contingencies like customers canceling before the bank's even finished the sign-up process.
 
Hallo all,

Just wondering has anyone else had probs. transferring funds electronically from from an external current a/c??? 'Cos my bank won't recognise the sort code that FA gave me...

A
 
Finally got the letter with my account number today (letter was dated 10th August).

Has anyone got their "card and PIN" yet?
 
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