I made a claim on my VHI travel insurance policy, which was refused. I would like to get the opinion of people on AAM.
The details are as follows:
The Ryanair flight we were taking from Shannon to Brussels Charleroi was cancelled on the day of the flight, due to a strike by workers at Charleroi airport.
As there were no other suitable flights out of Shannon, we drove to Dublin airport, and looked around for flights. We ended up taking an Aer Lingus flight to Amsterdam, and then a train to Belgium. The flight cost €287.50.
We returned to Shannon, as planned, and the following day I took the train (€25.50) and bus (€6) to Dublin airport to collect my car.
I claimed for the extra costs of €319 under section 10 of the Policy Document, “Missed Departure”. In particular, I base my claim on the following sentence from the policy document:
“We will pay for reasonable additional travel expenses necessarily incurred to reach the booked destination by the most direct alternative route”
By my reading of this sentence, my case seems to be covered.
However, Europ Assistance, the underwriter, are saying that as Ryanair refunded me the €40 cost of the original flight, then “there is no eligible amount to claim in this instance”
What is the opinion of AAM readers in this case?
The details are as follows:
The Ryanair flight we were taking from Shannon to Brussels Charleroi was cancelled on the day of the flight, due to a strike by workers at Charleroi airport.
As there were no other suitable flights out of Shannon, we drove to Dublin airport, and looked around for flights. We ended up taking an Aer Lingus flight to Amsterdam, and then a train to Belgium. The flight cost €287.50.
We returned to Shannon, as planned, and the following day I took the train (€25.50) and bus (€6) to Dublin airport to collect my car.
I claimed for the extra costs of €319 under section 10 of the Policy Document, “Missed Departure”. In particular, I base my claim on the following sentence from the policy document:
“We will pay for reasonable additional travel expenses necessarily incurred to reach the booked destination by the most direct alternative route”
By my reading of this sentence, my case seems to be covered.
However, Europ Assistance, the underwriter, are saying that as Ryanair refunded me the €40 cost of the original flight, then “there is no eligible amount to claim in this instance”
What is the opinion of AAM readers in this case?