Hi all,
My car insurance is up for renewel soon. I got my letter last week in the post. I just opened it had a brief look at the price and put in a safe place.
Yesterday, I rang a few other places for a quote, got some considerably cheaper and with better benefits.
I got letter from the insurance company I will be going with it. When I went to get my letter from my current insurer to get the page with my proof of 2years ncb, it was not there.
I have rang them, and said my proof of ncb was not with the letter I was sent out. The woman said "We dont make mistakes. You must have lost it. Can you check again?" I said ok hang on and I will check. I checked went through it page by page. No letter.
I went back on the phone and she was gone!!
So I rang back (angry this time) looking to speak to someone in charge, and would they send me another letter? I was told No we cand do that because of fraud!?!? If you renew your car insurance with us you wont need the proof.
I said I dont want to as Im getting cheaper elsewhere and with better benefits. I said I want the letter in the post today and hung up.
I am so mad. Can they do this? Who should I contact?
My car insurance is up for renewel soon. I got my letter last week in the post. I just opened it had a brief look at the price and put in a safe place.
Yesterday, I rang a few other places for a quote, got some considerably cheaper and with better benefits.
I got letter from the insurance company I will be going with it. When I went to get my letter from my current insurer to get the page with my proof of 2years ncb, it was not there.
I have rang them, and said my proof of ncb was not with the letter I was sent out. The woman said "We dont make mistakes. You must have lost it. Can you check again?" I said ok hang on and I will check. I checked went through it page by page. No letter.
I went back on the phone and she was gone!!
So I rang back (angry this time) looking to speak to someone in charge, and would they send me another letter? I was told No we cand do that because of fraud!?!? If you renew your car insurance with us you wont need the proof.
I said I dont want to as Im getting cheaper elsewhere and with better benefits. I said I want the letter in the post today and hung up.
I am so mad. Can they do this? Who should I contact?
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