I'll try and condense this as much as possible....
I bought a car from a dealership 150 miles from my locality.
When buying the car we agreed that if any problems arose within the warranty period I would get the problem sorted locally and the dealer would reimburse me.
Well, a problem did arise. Contacted dealer and he advised me to use whatever mechanic I usually use.
My usual mechanic had a cursory look and diagnosed the problem and provided an estimate.
I faxed estimate to dealer and he gave the go-ahead for the work to be done.
When mechanic went at the job he found a secondary problem and had to do a lot of diagnostic work and a second part was eventually needed.
I tried to keep the dealer abreast of the situation, but the mechanic could not provide me with a final price throughout the diagnostic process. I did however let him know that the original estimate was going to change.
When job was finished I paid mechanic and faxed invoice to dealer.
Rang him to discuss and we left it that I would send up both parts that had been replaced - he wanted to check them out to make sure I wasn't trying to pull a fast one.
Sent the parts 2 weeks ago
I left it a week to allow time to inspect parts and then tried to ring him.
In the past week I have rang 9 times but he will not speak to me.
Receptionist keeps saying he is busy and he will ring back
I have not received a penny from him as of yet.
Any ideas on the best way forward
Should I threaten legal action?
Would I have a leg to stand on if I did?
Invoice total is €900
I bought a car from a dealership 150 miles from my locality.
When buying the car we agreed that if any problems arose within the warranty period I would get the problem sorted locally and the dealer would reimburse me.
Well, a problem did arise. Contacted dealer and he advised me to use whatever mechanic I usually use.
My usual mechanic had a cursory look and diagnosed the problem and provided an estimate.
I faxed estimate to dealer and he gave the go-ahead for the work to be done.
When mechanic went at the job he found a secondary problem and had to do a lot of diagnostic work and a second part was eventually needed.
I tried to keep the dealer abreast of the situation, but the mechanic could not provide me with a final price throughout the diagnostic process. I did however let him know that the original estimate was going to change.
When job was finished I paid mechanic and faxed invoice to dealer.
Rang him to discuss and we left it that I would send up both parts that had been replaced - he wanted to check them out to make sure I wasn't trying to pull a fast one.
Sent the parts 2 weeks ago
I left it a week to allow time to inspect parts and then tried to ring him.
In the past week I have rang 9 times but he will not speak to me.
Receptionist keeps saying he is busy and he will ring back
I have not received a penny from him as of yet.
Any ideas on the best way forward
Should I threaten legal action?
Would I have a leg to stand on if I did?
Invoice total is €900