Hello,
Last year I got Sky installed with multiroom and have had both boxes connected to the phone line all the time. On both boxes it shows that both are connected when I perform a system check.
Yesterday I received a letter from Sky telling me that not all of my boxes were connected to the phone line. I followed the instructions in the letter to do a call-back, ie using the "hidden menu" 401 select and entering 142 in the dialing prefix. the sky+ box worked fine but the standard box says that the call-back is in progress but at the end says that the "prefix update failed".
I phoned Sky last night and went through the usual checks but no good. They said that they would do some type of manual check on the line and I am to phone back Thursday night to pursue this further.
Would anyone have an idea what might be causing this problem? Sky are telling me that I now have a "violation" despite the fact that both phone lines are connected all the time.
Could I have a faulty box? Any ideas would be welcome.
Thanks.
Last year I got Sky installed with multiroom and have had both boxes connected to the phone line all the time. On both boxes it shows that both are connected when I perform a system check.
Yesterday I received a letter from Sky telling me that not all of my boxes were connected to the phone line. I followed the instructions in the letter to do a call-back, ie using the "hidden menu" 401 select and entering 142 in the dialing prefix. the sky+ box worked fine but the standard box says that the call-back is in progress but at the end says that the "prefix update failed".
I phoned Sky last night and went through the usual checks but no good. They said that they would do some type of manual check on the line and I am to phone back Thursday night to pursue this further.
Would anyone have an idea what might be causing this problem? Sky are telling me that I now have a "violation" despite the fact that both phone lines are connected all the time.
Could I have a faulty box? Any ideas would be welcome.
Thanks.