I would like to cancel my Mortgage Repayment Cover Policy as above. I never agreed to take this out and I believe from speaking to one of your customer service people that this was free for 6 months after I took out home insurance through ICS but after that period you continued to take out 26.74 per month. (a devious way of tricking customers into taking out something they don't want) Your customer service person told me a letter would or should have been sent out to me after 5 months giving me the option of continuing this, I never got the letter. So you have been taking out this money for approx. two years without my consent, this is a pretty unethical and immoral practice of offering something for free and then continuing to take the money out of accounts without documentation instructing you to. I want a refund on that money, I never wanted mortgage payment protection and I will be contacting the ombudsman and a solicitor if I don't get a satisfactory resolution to this.
I have also rung numerous times trying to find out what this payment was for but as I didn't have the policy number because I had no documentation your customer service people couldn't find me or the policy on the system. I'm still waiting on one of your customer service people who promised to ring me back the other day. It has taken me many phonecalls and time to try find out what this payment was even for.
It is quite unbelievable that in this day and age when banks have repeatedly been found to be blatantly ripping customers off that still these kind of dishonest practices continue.
I expect a prompt repsonse.
I have also rung numerous times trying to find out what this payment was for but as I didn't have the policy number because I had no documentation your customer service people couldn't find me or the policy on the system. I'm still waiting on one of your customer service people who promised to ring me back the other day. It has taken me many phonecalls and time to try find out what this payment was even for.
It is quite unbelievable that in this day and age when banks have repeatedly been found to be blatantly ripping customers off that still these kind of dishonest practices continue.
I expect a prompt repsonse.