I got infected last night while I was in the process of downloading material (lesson learnt, honesty is the best policy!!!).
Anyway I've read through the numerous posts on spyware, viruses, etc and the software available to remove / protect and hope to be able to sort it out when I get home this evening.
Last night however I went onto the McAfee help site, have a 3yr McAfee subscription bought from Dell with laptop, and was able to have an online chat with one of their tech guys. Anyay he advised me to unselect system restore, reboot the computer in safe mode, and run the virus scan again. This time it searched around 50000 files rather than the normal 5-7000 but found nothing. When I restarted the laptop this morning I still had a pop-up appearing in the bottom right hand corner telling me that I had a worm / trojan horse and that I should click Ok to install some new software. Luckily I didn't and proceed to read up about it all on AAM.
Why didn;t the McAfee virus scan pick something up and why was I told to remove system restore and reboot in safe mode?
Should I go ahead and download the software as discussed on various other sites and uninstall McAfee or keep both runnin and just avoid them clashing. Up to now I had no problem with McAfee.
Any help/words of wisdom appreciated as I'm a long long way from home...
Skippy
Anyway I've read through the numerous posts on spyware, viruses, etc and the software available to remove / protect and hope to be able to sort it out when I get home this evening.
Last night however I went onto the McAfee help site, have a 3yr McAfee subscription bought from Dell with laptop, and was able to have an online chat with one of their tech guys. Anyay he advised me to unselect system restore, reboot the computer in safe mode, and run the virus scan again. This time it searched around 50000 files rather than the normal 5-7000 but found nothing. When I restarted the laptop this morning I still had a pop-up appearing in the bottom right hand corner telling me that I had a worm / trojan horse and that I should click Ok to install some new software. Luckily I didn't and proceed to read up about it all on AAM.
Why didn;t the McAfee virus scan pick something up and why was I told to remove system restore and reboot in safe mode?
Should I go ahead and download the software as discussed on various other sites and uninstall McAfee or keep both runnin and just avoid them clashing. Up to now I had no problem with McAfee.
Any help/words of wisdom appreciated as I'm a long long way from home...
Skippy