We are currently building an extention and ordered windows and doors. We ordered the windows and doors from one of the largest timber windows manufacturers in the country through one of their freelance installers.
He measured two sets of French doors wrong, one is short by almost 4 inches and the other by 2.5 inches. I wouldn't be too upset if these were ordinary doors but they are small doors and with his measuring mistake they are even smaller.
The installer is refusing to take any responcibility for the error and the comapny is just fobbing us off saying it is nothing to do with them as he is a third party installer. But he is the only installer in the Galway area for this company. When we rang up this company they told us to go through him.
Anybody else have any experiences of this problem and what did they do?
Can I name the individual and the window company.
Ruam
He measured two sets of French doors wrong, one is short by almost 4 inches and the other by 2.5 inches. I wouldn't be too upset if these were ordinary doors but they are small doors and with his measuring mistake they are even smaller.
The installer is refusing to take any responcibility for the error and the comapny is just fobbing us off saying it is nothing to do with them as he is a third party installer. But he is the only installer in the Galway area for this company. When we rang up this company they told us to go through him.
Anybody else have any experiences of this problem and what did they do?
Can I name the individual and the window company.
Ruam