Hi all, hoping that someone could advise me where I stand.
I was with UTV internet for both voice and dialup internet service, paying a monthly subscription in advance on top of my line rental.
I recently moved back to eircom and they said that the would implement a single billing arrangement and I didn't need to contact my old company.
I just noticed in my last bank statement that the monthly subscription was still being paid to UTV (Direct Debit). I contacted them and they said I had to give 30days notice. My points are:
Thanks
Karl
I was with UTV internet for both voice and dialup internet service, paying a monthly subscription in advance on top of my line rental.
I recently moved back to eircom and they said that the would implement a single billing arrangement and I didn't need to contact my old company.
I just noticed in my last bank statement that the monthly subscription was still being paid to UTV (Direct Debit). I contacted them and they said I had to give 30days notice. My points are:
- Eircom cancelled the account with them on my behalf, and I have been paying line rental and call costs to Eircom (and not UVT) since the end of August
- Cancelling the voice service should be counted as cancelling the full service as they don't provide one without the other (as stated in their faq, and aluded to in their T&C)
Thanks
Karl